14+ Years Experience
Kanishkar Neelakantan
Service Delivery Manager
A result-oriented professional with over 14 years of experience, targeting opportunities in
Service Delivery Manager / Program Manager / Delivery Manager / Scrum Master with an
organization of high repute to implement acquired experiences and skills to keep growing in the IT industry.
Profile Summary
- Hands-on experience in assessing businesses to identify improvement opportunities and achieving process improvement with Lean Six Sigma and Data Analytics.
- End-to-end Project Management skills with domain & technology expertise, including Multi-Vendor Coordination, KPI Management, Risk Management, Variance Analysis, User Training and Enrichment.
- Participated in all phases of project implementation: feasibility study, system analysis, design, development, unit testing, integration, regression testing, negative testing, high volume testing and user training.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring efficient processes and tasks.
- Assessing customer feedback and using creativity to establish, improve, and refine services.
- Strong exposure in Master Data Management with configuration experience in purchasing, inventory management and account determination.
- Hands-on cyber project experience (OAM, 365, SPLUNK, Venafi, SafeNet).
- Served as an SDM at the UK client site, gaining customer exposure from 2019 to 2021.
- Proficient in Document Management Tool Documentum for functional spec, configuration spec and test script documentation.
- Handled multiple end-to-end project deliveries in Agile Scrum culture; played Scrum Master role and conducted all agile ceremonies.
- Hands-on Data warehousing and insights project in AWS working with Snowflake.
Core Competencies
Project Management
AWS S3
Risk Analysis & Mitigation
Requirement Gathering
Service Delivery Management
Scrum Master
Procurement / Logistics
Material Management
Technical Documentation
Implementation / Rollout / Support
Business Transformation
Client & Stakeholder Management
Team Building & Leadership
Work Experience
Tata Consultancy Services (TCS), Chennai
Since Oct 2008 · Service Delivery Manager & Scrum Master (since May 2022)
- Oct 2008 – Jun 2012: Developer
- Jun 2012 – Sep 2013: Technical Lead
- Oct 2013 – Jun 2017: Project Manager / Scrum Master
- Jun 2017 – Apr 2022: Service Delivery Manager
- Since May 2022: Service Delivery Manager & Scrum Master
As Service Delivery Manager
- Administering day-to-day activity and providing direction to team members and supporting organizations.
- Managing Quality management and Operational activities; participated in continuous improvement through suggestions and problem-solving to support teamwork.
- Monitoring and building successful project plans covering objectives, resources and staffing to meet schedules.
- Supervising Customer Engagement Management, Delivery Management, Resource Management, Project Management and Scrum Master activities.
As Project Manager
- Executing incident management process reviews to ensure efficient workflow and improvements in response time and resolution.
- Monitoring change management and 24×7 support major incident management.
- Executed projects, managed costs, and monitored performance.
- Enhanced operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Removed discrepancies in progress by reviewing performance, spend and timeline.
- Attained project deadlines by coordinating with contractors to manage performance.
- Handled multiple end-to-end project deliveries in Agile Scrum culture.
Education
Master of Science in Information Technology
College of Engineering – Anna University, Chennai · 2008
Certifications
- PSM 1 & PSM 2 — 2022
- Transcend — Program Management
- Transcend — Delivery Management — 2017
- Prince 2 — 2016
- IBM — SOA Certification — 2015
- ITIL 2011 Certification
- NCFM — NSE — Beginners module Certification — 2009
- AWS S3
Personal Details
Date of Birth
14th October 1985
Address
Chennai, Tamil Nadu – 600072